Shipping Policy

At Myshinei, we strive to make the delivery process as clear and convenient as possible. We work with fulfillment facilities and shipping partners to prepare orders and arrange delivery to eligible destinations.

1. Order Processing

Orders are generally prepared within 1–5 business days after payment has been confirmed.

The time required to prepare an order may depend on several factors, including product availability, order volume, public holidays, promotional events, and other operational circumstances.

Please note that order preparation and transit are separate stages of the delivery process. Once your package has been dispatched, we will send a shipping confirmation email with the available tracking details.

2. Estimated Delivery Schedule

The estimated transit period after dispatch is approximately 10–20 business days.

The overall time between placing an order and receiving it includes both processing and transportation. Delivery estimates are provided for guidance and are not guaranteed arrival dates.

Actual delivery may be affected by the destination, local courier services, customs inspections, transportation conditions, seasonal demand, or other circumstances beyond our reasonable control.

3. Shipping Charges

Myshinei currently offers standard shipping where available.

Standard Shipping Fee: US$2.99

The applicable shipping charge will be shown at checkout before you complete your payment. If shipping options or fees differ for your destination, please refer to the information displayed during checkout.

4. Order Fulfillment and Dispatch Locations

Depending on inventory levels, product availability, and the delivery destination, orders may be prepared and dispatched from our facilities or from fulfillment locations operated by our logistics partners.

As a result, the dispatch location may differ between products or orders. We cannot guarantee that every shipment will originate from a particular warehouse or region.

5. Shipment Confirmation and Tracking

Once your order has been dispatched, we will email you the shipping confirmation and tracking information, when available.

Please allow some time for the carrier's tracking system to register the shipment and display the first updates. Tracking information may not appear immediately after dispatch.

If you need help checking the progress of your delivery, please contact our customer support team and provide your order number and tracking reference, if available.

6. International Delivery

International shipping is available to eligible destinations, subject to carrier coverage and applicable shipping restrictions.

Delivery options may vary according to the destination country's requirements, logistics availability, and other transportation limitations. If we discover that delivery to your address cannot be arranged, we will contact you to discuss the available next steps.

Customs clearance, import procedures, and local delivery arrangements may affect the final delivery date. Customers should review any applicable import requirements for their destination.

7. Delayed, Missing, or Untracked Packages

Delivery delays can occasionally occur because of carrier backlogs, customs processing, weather conditions, or other logistical issues.

If your package appears to be delayed or its tracking information has not changed for an extended period, please get in touch with us so we can review the situation.

To help us investigate, please provide:

• Your order number;

• Your tracking number, if available;

• Any relevant delivery updates or information.

We will review the details and provide assistance appropriate to the circumstances. Delivery investigations and possible resolutions may depend on the carrier's findings and the applicable order policies.

8. Changes to Shipping Addresses

If you notice an error in your delivery address, contact us as soon as possible after placing your order.

We can only consider address changes while the order remains at a stage where the shipping details can still be amended. Once processing or shipment preparation has progressed, changes may no longer be possible. After dispatch, we cannot guarantee that the carrier will accept an address change.

Please check your address carefully before submitting your order to reduce the risk of delivery problems.

9. Accurate Delivery Information

Customers are responsible for entering complete and correct shipping details during checkout, including the recipient's name, street address, postal code, and contact information.

Your shipping address does not need to be the same as your billing address. However, the shipping information must be sufficient for the carrier to identify the intended delivery location.

Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or additional arrangements with the carrier.

10. Business Days and Holiday Processing

Orders are handled on regular business days. Orders submitted on weekends or public holidays will generally enter processing on the next available business day.

During peak shopping periods, promotional campaigns, or holidays, preparation and dispatch may take longer than usual. We appreciate your patience when additional processing time is required.

11. Contact Us

For questions about shipping costs, tracking updates, delivery delays, or address changes, please contact Myshinei using the information below.

Brand Name: Myshinei

Company: Guangzhou Furong Department Store Co., Ltd.

Customer Support Email: service@myshinei.com

Telephone: 020-34781117

Business Address: Room 209, Building 2, No. 10, Zhicun Industrial 2nd Road, Dashi Street, Panyu District, Guangzhou