Return & Refund Policy
Return, Refund & Cancellation Policy
At Myshinei, we want customers to feel informed and supported when shopping with us. If a purchase does not meet your expectations or an order-related issue arises, please review the procedures outlined in this policy.
1. Order Cancellation Requests
You may contact us to request cancellation while your order has not yet entered processing or fulfillment.
If your cancellation request is accepted, the payment received will be refunded in full to your original payment method.
Once an order is being prepared for dispatch or has already been shipped, cancellation may no longer be possible.
To submit a cancellation request, please contact us promptly at service@myshinei.com. Include your order number so that we can locate your purchase and check its status.
2. Return Eligibility
Customers may request a return for eligible products within 30 calendar days of delivery, subject to the conditions below.
Returned products should:
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Be unused and remain in their original condition.
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Include the original packaging and any applicable accessories.
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Be accompanied by proof of purchase, such as an order confirmation.
Please contact our customer service team and obtain return instructions before sending any item back. Products returned without prior authorization may not be accepted.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.
3. How to Submit a Return Request
To begin the return process, email service@myshinei.com with the following information:
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Your order number
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The name of the product you wish to return
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The reason for the request
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Photos or videos showing the product, if relevant to your situation
Our team will review the details and explain the next steps, including any applicable return requirements.
4. Return Address and Instructions
Please do not send returned merchandise to the business address listed at the end of this policy unless our team specifically instructs you to do so.
Once your return has been reviewed and approved, we will provide the appropriate return destination and instructions.
Following the supplied instructions helps us identify your returned item and process your request correctly.
5. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Returns due to personal preference
For requests arising from circumstances such as ordering the wrong item, changing your mind, or personal preference, the customer is generally responsible for the return shipping expense, subject to applicable law.
Products with an issue
If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us with supporting details.
We will assess the issue and provide an appropriate resolution, which may include a refund, replacement, or return assistance. Where we are responsible for the issue, eligible return costs will be handled in accordance with applicable law and our resolution arrangements.
6. Refund Processing
Returned products may need to be received and inspected before a refund decision can be made.
Once a refund is approved, we will initiate the payment through your original payment method within 5–10 business days after the returned item has been received and inspected.
The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment service provider. As a result, the date the refund becomes visible may differ from the date it is processed by us.
7. Delayed or Missing Refunds
If your refund has not appeared within the expected period, we recommend the following steps:
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Review your bank or payment account to confirm whether the transaction has been credited.
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Contact your bank, card issuer, or payment provider to ask whether the refund is still being processed.
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If the funds remain missing, contact our customer service team at service@myshinei.com for assistance.
Please include your order number and any relevant refund details so we can investigate the matter more efficiently.
8. Contact Information
For questions about cancellations, returns, refunds, or the status of a request, please contact Myshinei using the details below.
Brand Name: Myshinei
Company Name: Guangzhou Furong Department Store Co., Ltd.
Customer Support Email: service@myshinei.com
Telephone: 020-34781117
Business Address: Room 209, Building 2, No. 10, Zhicun Industrial 2nd Road, Dashi Street, Panyu District, Guangzhou
We appreciate your patience and the opportunity to help resolve any concerns relating to your purchase.